[{"data":1,"prerenderedAt":189},["ShallowReactive",2],{"allNavigations":3,"page-make-a-complaint":122,"form-make-a-complaint":123},{"allNavigations":4},[5,11,15,20,24,27,29,32,35,38,42,45,48,51,53,55,58,61,64,67,70,71,75,78,80,81,82,83,84,87,89,91,93,95,97,100,103,106,108,111,114,119],{"category":6,"label":7,"url":8,"summary":9,"primary":10,"emphasised":10},"Header customer","Make a claim","\u002Fclaims\u002F","",true,{"category":6,"label":12,"url":13,"summary":9,"primary":14,"emphasised":10},"Pay your account","\u002Fpay-your-account\u002F",null,{"category":6,"label":16,"url":17,"summary":18,"primary":19,"emphasised":10},"Forms & documents","\u002Fforms-documents\u002F","Access policy documents",false,{"category":6,"label":21,"url":22,"summary":23,"primary":19,"emphasised":10},"Update your details","\u002Fupdate-your-details\u002F","Keep us up-to-date",{"category":6,"label":25,"url":26,"summary":9,"primary":19,"emphasised":10},"Cancel your 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Log","\u002Findustry-log\u002F",{"category":98,"label":112,"url":113,"summary":9,"primary":19,"emphasised":19},"Careers","\u002Fcareers\u002F",{"category":115,"label":116,"url":117,"summary":118,"primary":19,"emphasised":19},"Trustpilot","Excellent","https:\u002F\u002Fwww.trustpilot.com\u002Freview\u002Fmariner.co.nz","96",{"category":79,"label":120,"url":121,"summary":9,"primary":19,"emphasised":19},"Make a complaint","\u002Fmake-a-complaint\u002F",{"page":14},{"form":124},{"url":125,"headline":120,"content":126,"id":127,"formFields":128,"endpoint":184,"submitButtonLabel":185,"helpText":9,"aside":186,"additional":9,"metaTags":187},"make-a-complaint","\u003Cp>\u003Cspan>We want every Mariner customer to have a good experience. If something hasn't gone to plan, please let us know so we can put it right.\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch2>How to make a complaint\u003C\u002Fh2>\n\u003Cp>Get in touch using any of the options below, or complete the form.\u003Cbr>\u003Ca href=\"tel:0800466467\">0800 466 467\u003C\u002Fa>\u003Cbr>Phone \u003Ca href=\"tel:092506005\">09 250 6005\u003C\u002Fa>\u003Cbr>\u003Ca href=\"mailto:info@mariner.co.nz\">info@mariner.co.nz\u003C\u002Fa>\u003C\u002Fp>","EkWxiauRQ8uTtIhkUE1oNw",[129,137,143,152,157,163,168,178],{"validation":130,"options":14,"label":131,"inputName":132,"inputType":133,"id":134,"errorMessage":135,"autocomplete":136,"conditionalParent":9,"conditionalValue":9},"required","First name","name","text","OFeOcu3cSjasmbyl5K8p5w","Your first name is required","given-name",{"validation":130,"options":14,"label":138,"inputName":139,"inputType":133,"id":140,"errorMessage":141,"autocomplete":142,"conditionalParent":9,"conditionalValue":9},"Last name","last-name","FoQRTJDYTtSyK2lZh-ebCQ","Your last name is required","family-name",{"validation":130,"options":144,"label":147,"inputName":148,"inputType":149,"id":150,"errorMessage":9,"autocomplete":151,"conditionalParent":9,"conditionalValue":9},[145,146],"yes","no","Do you wish to be contacted about your complaint?","do-you-want-to-be-contacted","radios","RbWNF7rcTqqD99OrmWinWQ","off",{"validation":153,"options":14,"label":154,"inputName":155,"inputType":133,"id":156,"errorMessage":9,"autocomplete":153,"conditionalParent":9,"conditionalValue":9},"email","Email address","email-address","c9x5_KS-QbioyC4wQ18QBg",{"validation":158,"options":14,"label":159,"inputName":160,"inputType":133,"id":161,"errorMessage":9,"autocomplete":162,"conditionalParent":9,"conditionalValue":9},"optional","Phone number","phone-number","eAc4uss8TkOon8hP6ciOFw","tel",{"validation":158,"options":14,"label":164,"inputName":165,"inputType":133,"id":166,"errorMessage":167,"autocomplete":151,"conditionalParent":9,"conditionalValue":9},"Policy number","policy-number","caWd9zzRS5ymWdbM3U541Q","enter policy number if known",{"validation":158,"options":169,"label":174,"inputName":175,"inputType":176,"id":177,"errorMessage":9,"autocomplete":151,"conditionalParent":9,"conditionalValue":9},[170,171,172,173],"Claims","Policy or cover","Customer service","Other","What's your complaint about","whats-your-complaint-about","select","ScYatPjPSfejmbdW05lsTw",{"validation":130,"options":14,"label":179,"inputName":180,"inputType":181,"id":182,"errorMessage":183,"autocomplete":151,"conditionalParent":9,"conditionalValue":9},"Tell us what happened","tell-us-what-happened","textarea","QcQ6Nev9SBaVcKuulP5ujQ","Please tell us how we can help","COMPLAINTS","Submit","\u003Ch3>How we handle complaints\u003C\u002Fh3>\n\u003Cp>If we can't resolve things straight away, you can make a formal complaint. Here's what happens next.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>We'll acknowledge your complaint within 5 business days\u003C\u002Fli>\n\u003Cli>We'll give you the name and contact details of the person handling it\u003C\u002Fli>\n\u003Cli>Someone who hasn't handled your case will fully investigate it\u003C\u002Fli>\n\u003Cli>We'll respond within 10 business days of having everything we need to make a decision\u003C\u002Fli>\n\u003Cli>If we need more time, we'll keep you updated at least every 20 business days until it's resolved\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>If you're not happy with the outcome\u003C\u002Fh3>\n\u003Cp>Mariner Insurance arranges cover on behalf of Vero Insurance NZ Ltd. As a member of the Insurance Council of New Zealand, we adhere to the Fair Insurance Code.\u003C\u002Fp>\n\u003Cp>If we can't resolve your complaint to your satisfaction within 2 months, we'll explain why in writing and give you a deadlock letter. This lets you take your complaint to the Insurance and \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.ifso.nz\u002Fcontact-us\" target=\"_blank\" rel=\"noopener\">Financial Services Ombudsman (IFSO)\u003C\u002Fa>\u003C\u002Fstrong>, an independent, free service. You have three months from the date of the deadlock letter to do this.\u003Cbr>\u003Cspan>\u003Cb>\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch3>\u003Cspan>\u003Cb>Contact IFSO\u003C\u002Fb>\u003Cbr>\u003C\u002Fspan>\u003C\u002Fh3>\n\u003Cp>\u003Cspan>\u003Cstrong>Website\u003C\u002Fstrong>: \u003Ca href=\"https:\u002F\u002Fwww.ifso.nz\u002Fcontact-us\" target=\"_blank\" rel=\"noopener\">ifso.nz\u002Fcontact-us\u003C\u002Fa>\u003Cbr>\u003Cstrong>Phone\u003C\u002Fstrong> \u003Ca href=\"tel:0800%20888%20202\" target=\"_blank\" rel=\"noopener\">0800 888 202\u003C\u002Fa>\u003C\u002Fspan>\u003C\u002Fp>",{"title":120,"description":188,"image":14},"We want every Mariner customer to have a good experience. If something hasn't gone to plan, please let us know so we can put it right.",1787265112035]