Claims

Claims

making a claim - do's and don'ts

do

• Do contact us immediately.
  
  
• Do take every step to prevent further damage, just as if you were not insured. We will reimburse expenses necessarily and reasonably incurred in preventing or attempting to prevent further loss or damage.
  
  
• Do report immediately to the police any burglary, theft or malicious act.
  
  
• Do provide us with contact details of any third party and/or witness.
  
  
• Do pass onto us any communication you receive about the incident, from anyone else.

don't (unless you have prior consent)

• Don't incur any expense settling loss or damage rights, other than what it takes to minimise damage.
  
  
• Don't consent to pay, settle or decline any claim, and don't admit responsibility or liability. Leave that to us.